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Our return policy

In, we are committed to providing high-quality products and offering an exceptional shopping experience to our customers. However, we understand that sometimes you may change your mind or need to return a product. Here is our return policy to assist you in this process.

1. Accepted Returns:
   - We accept returns of unused and undamaged products within 30 days from the date of purchase.
   - Products must be returned in their original packaging, with all labels and accessories included.
   - Returned items must be accompanied by the original receipt or proof of purchase.

2. Return Process:
   - To initiate a return, please contact our customer service by phone or email. We will provide you with detailed instructions on how to return your product.
   - Return shipping costs are the responsibility of the customer, unless there was an error on our part in sending your order.

3. Refunds:
   - Once we have received and inspected your return, we will send you an email notification to confirm receipt.
   - Refunds will be processed within 5 business days from the receipt of the return.
   - The refund will be issued using the original method of payment used during the initial purchase.

4. Non-Returnable Items:
   - For hygiene and safety reasons, certain items cannot be returned, such as makeup products or opened products.

We are here to help!
If you have any additional questions regarding our return policy, please do not hesitate to contact our customer service. We will be delighted to assist you and provide you with a hassle-free return experience.

The team

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